State file
Kerala
What students and parents have reported about education institutes in Kerala — and, further down, exactly which office in Kerala handles each kind of complaint.
Where to complain in Kerala
The right office, by what went wrong
Sending a complaint to the wrong office is the most common reason a real grievance sits for months. Find your problem below. The letter this site writes is already addressed to the right one.
A donation or bribe asked for admission
the Lokayukta for Kerala or the Anti-Corruption Bureau, and the Department of Education, Government of Kerala
Anything involving a school child — RTE, screening, punishment
the Kerala State Commission for Protection of Child Rights, or the National Commission for Protection of Child Rights
Fees outside the list, or certificates held back (school)
the affiliating board (CBSE, ICSE or the Kerala Board of School Education), the fee regulation authority constituted for Kerala, and your District Education Officer
A refund refused, or a course not delivered
the National Consumer Helpline (1915), and thereafter the District Consumer Disputes Redressal Commission through e-Jagriti
Where a body's formal title differs in Kerala, ask for the office by function — every state has one. The national routes (National Consumer Helpline 1915, NCPCR, UGC, AICTE) work from anywhere in India.
Your rights
What the rule says, by kind of place
School
No donation. No interview. Ever.
No school can take a donation or capitation fee to give your child a seat. No school can test or interview you or your child to decide admission. A school that takes a donation can be fined up to ten times what it took.
College / University
They cannot keep your original certificates.
If you cancel your admission inside the window UGC sets each year, your fee must be refunded. And no college can keep your original certificates or marksheets — not to admit you, not to keep you, and not to let you go.
Coaching Institute
Leave midway, get the rest back in 10 days.
If you paid the full fee and leave the course midway, they must refund the fee for the remaining period within 10 days. That includes hostel and mess fees, if you paid them.
ITI / Polytechnic / Skill Centre
Fees in public. Originals in your hand.
An approved institute must publish its fee list, must not charge more than the state fee committee allows, and must not keep your original certificates. Leave inside the notified window and you get your fee back, minus only what the rules let them keep.
These are the national rules. Kerala has its own fee law on top, and state fee laws differ a great deal — check both before you rely on either.
On file in Kerala
Nothing on file yet
No institution in Kerala has been reported or documented yet. Nothing here is copied from a directory — a place appears when somebody reports it, or when we find a public document about it.
Add to this page
If a school, college, coaching centre or ITI in Kerala took money it should not have, held back your certificates, or asked for a donation — report it here. It is free, takes two minutes, and you leave with a complaint letter addressed to the Kerala authority.