The rules and the routes

What the law says, and where a complaint actually goes.

Most people who arrive here have already asked the institution and been told no. These are the rules that answer them, and the offices with the power to act.

Guides

Your rightsCapitation fees, withheld certificates, no-refund clauses and inflated success claims — what the law actually says, with the section numbers.How we gradeThe ten criteria, the published deduction table, and the rule that a point can only be taken off where a document proves it.Getting fees backThe refund route, step by step: what to write, who to send it to, and what to do when the institution stops replying.Report an institutionTwo minutes, no account, no fee. You leave with a legal notice for the institution and a complaint addressed to the office that handles it.

Official help

These are government routes, not ours. They are free, and none of them require a lawyer.

National Consumer Helpline — 1915
Free, in most Indian languages. ₹1.56 crore has been refunded to 600+ students through it (February 2025).
e-Jagriti — consumer commission filings
File a consumer case online, including against an education provider.
NCPCR — schools and child rights
For anything involving a school and a child, including capitation fees.
UGC — colleges and universities
Original certificates, refunds on withdrawal, and recognised-institution complaints.
CCPA orders index
Every penalty order the regulator has published — ₹1.46 crore against 31 coaching institutes so far (May 2026).

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