Coaching Institute file
Unacademy
- Registered as
- Sorting Hat Technologies Private Limited
- Headquarters
- Bengaluru
- Operates under
- Private, unaffiliated — no regulator approves a coaching centre
- Exams
- UPSC Civil Services, Competitive exams
- Website
- Visit ↗
CCPA's October 2023 order records misleading UPSC success advertising by Unacademy and a ₹1 lakh penalty; a later press report says the consumer disputes commission stayed the fine, so the file notes the dispute rather than treating the matter as uncontested. Separately, Unacademy's online subscription policy is non-refundable, and its UPSC offline policy closes the ordinary refund window after seven days from batch commencement.
The arithmetic
Every point, and why
Everything starts at 100. Below is every point we cut, the rule that caused it, and the document it came from. None of it is our opinion.
Government Record
65/100Fines and orders against them from a government body, board or university.
Admission & Bribes
Not assessedDonation or bribe asked for a seat. Seats given outside the normal process.
We have no document about this, so we do not score it. That is not a pass.
Fees & Extra Charges
Not assessedMoney charged that was never in the fee list. Unapproved hikes. Forced buying.
We have no document about this, so we do not score it. That is not a pass.
Refunds
0/100What their refund policy says, next to the rule they are supposed to follow.
Your Certificates
Not assessedKeeping your original documents. Not giving your TC, migration or marksheet.
We have no document about this, so we do not score it. That is not a pass.
Teaching & Facilities
Not assessedClasses, teachers, labs and hostels you paid for but did not get.
We have no document about this, so we do not score it. That is not a pass.
Safety
Not assessedRagging, beating, harassment, or a building that is not safe.
We have no document about this, so we do not score it. That is not a pass.
Advertising
35/100Ads a government body has found to be misleading.
What They Tell You
40/100What they show you before you pay — fees, teachers, and whether they are even recognised.
When You Complain
Not assessedHow they behave when you complain, and whether they have a complaint cell at all.
We have no document about this, so we do not score it. That is not a pass.
Each score above comes only from the cuts listed under it. The overall 30/100 is our published call on Unacademy — weighing those 4 checked areas together with how serious the record is. It is not a simple average. How we grade →
The public record
3 documents on file
Every source below is linked, so you can check it yourself. This is everything behind the grade above — there is nothing else.
- 01Regulatory orderOrder dated 23 October 2023; stay reported 30 January 2024
CCPA order records misleading UPSC success claims and a ₹1 lakh penalty
The CCPA order records claims such as “26% of all UPSC rankers are Unacademy learners” and “178+ achievers out of 685”, and finds that material course information about the successful candidates was not disclosed. A later press report says NCDRC stayed the fine; no final setting-aside order is on file here, so the regulatory findings are listed with that caveat.
- 02Published policyRetrieved 30 July 2026
Online subscriptions are published as non-refundable
Unacademy's online refund policy states that once a learner subscribes and makes the required payment, cancellation changes and refunds are not available.
SourcesUnacademy — Refund Policy ↗ - 03Published policyRetrieved 30 July 2026
Offline UPSC refund window closes within seven days of batch start
The UPSC offline refund policy allows an 80% refund only within the earlier of seven days from batch commencement or fourteen days from purchase, and records no refund after that window.
Their policy vs the standard
What they promise, and what you are owed
What Unacademy says
“Once you subscribe and make the required payment ... neither will there be any refund.”
Unacademy's online refund policy treats paid subscriptions as final. Its UPSC offline policy allows an 80% refund only within the earlier of seven days from batch commencement or fourteen days from purchase, and says short-term courses are non-refundable.
Read their policy ↗Retrieved 2026-07-30
What the rule for a coaching institute says
If you paid the full fee and leave the course midway, they must refund the fee for the remaining period within 10 days. That includes hostel and mess fees, if you paid them.
Guidelines for Regulation of Coaching Centres, 2024, Ministry of Education, Government of India, January 2024. A summary of the Education Ministry’s coaching rules, not the exact words. Source ↗
These are national guidelines that states are asked to adopt. They are not a criminal law on their own. The route that actually works for one student is the Consumer Protection Act, 2019 — poor service and unfair trade practice — through the helpline and the consumer commissions.
What students say
Studied at Unacademy?
Tell other students what you actually got for your money.
Reviews are the opinions of individual students and are checked before publication. They are not findings of this site or of any regulator, and they have no effect whatsoever on Unacademy's grade — that comes only from the documents above.
Right of reply
This space is reserved for Unacademy
Nothing here yet, and that means nothing either way — this page is built from public documents and we have not asked them for comment. If you are from Unacademy and anything above is wrong, write to help@coachingreportcard.com. We fix mistakes quickly, and publish any reply here in full, word for word.